Terms and conditions
Returns
Manufacturing Defects
In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. Please call us on +96522252184 if you believe your product has a manufacturing defect.
Returns process
Items can be returned by arranging collection from your delivery address in Kuwait by either:...
Refund Process
When you cancel or return items in your order, the refund is generally processed using the method you used to make payment. Cash payments for online orders are refunded as online store credit. Please note that we cannot refund items if they are returned after 30 days of purchase....
Shoes
Shoe returns will only be accepted if the shoes are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.
General Conditions Applicable to Returns
In order to qualify for a refund, the return must be initiated within 30 days of receipt of the Order. All items (including promotional or complimentary gift items accompanying the Order) must be returned to us:...
Ordinary Returns
We hope that you’ll love everything that you purchase from us, but if not, you can return your items within 30 days of making the purchase. Please note that these items are not refundable; cosmetics, jewelry, lingerie, swimwear and furniture are non-returnable items. However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged....