Welcome to www.bloomingdales.com.kw. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer. The website is operated by Noul Central Market S.P.C Kuwait trading as Bloomingdales Noul LLC is registered under the laws of Kuwait having its registered office address at Al Zahraa District, Street 46, Bld 800001, Al Tamdeen Company Block, Store 1-42-41-1-8-13
Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilisation of our Website and Website services (including the Website Call Centre and Mobile Application). We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an Order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply. If you do not agree to be bound by the Website Terms, you should not use the Website.
We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding Orders with us. In addition, only Orders with delivery addresses within Kuwait can currently be processed via the Kuwait Website. Please refer to the Delivery section.
In order to take advantage of the features and services of this Website, you can either utilize the Website on a “guest check-out" basis or create an account and register your details with us.
In order to take advantage of the features and services of this Website, you can either utilize the Website on a “guest check-out” basis or create an Account and register your details with us. If you are a gmail or Facebook member, you may also login using your Gmail or Facebook membership details. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting our Website Call Centre on +96522252184 or updating them in your Website profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.
When you place an Order with us, subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any additional charges such as delivery fees, taxes and duties where applicable. Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your Order is paid for. The Website (or our Website Call Centre) may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.
Certain purchases made on the Website come with a free gift, which we hope you enjoy where applicable. Please be aware that items purchased on the Website will be non-returnable if the free gift is not returned or where the free gift has been opened or if the packaging has been tampered with.
Prices on the Website are displayed in Kuwaiti Dinars, and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.
Where you purchase using a payment card denominated in a different currency to Kuwaiti Dinars, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.
The destination you ask us to deliver to, the items and services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.
Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your Order:
- has already been processed, then we may at our discretion:
- cancel the Order (or part thereof), arrange for collection of the mis-priced item(s) from your original Order delivery address in Kuwait and issue you a full refund including original Order delivery fees, taxes and duties (if applicable);
- where the price you paid is lower than the actual price of the item, honour the price in your Order; or
- where the price you paid is higher than the actual price of the item, refund you the difference;
2. has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.
Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount or promotion and may not be available for all purchases (such as fine jewellery and concessions) and select brands. If the item is not eligible for the offer or promotion, the discount will not be reflected at checkout. They are personal to you and cannot be transferred to third parties.
AMBER
This offer is exclusively applicable at Bloomingdale’s online and in-store for Amber Members. Earn 10X Amber points across selected full-priced fine jewelry. The 10X rate applies to the classic rate (1AED – 1 point) and will automatically be applied to your Amber account when the transaction is complete. Amber points earned will only impact your points, with no impact on your tier or membership status. Amber points are not earned on the VAT amount shown on your receipt. Offer ends 30 June 2024.
Spend & Get Promotion
- If you would like to return your Spend & Save order, the refund amount will be equivalent to the amount you've paid for the order.
- Spend & save discount automatically applies at checkout.
- This promotion is valid online only, when logged in to your registered account.
- This promotion cannot be redeemed in conjunction with any other offer, promotion or discount, or on discounted items.
- This promotional discount cannot be exchanged for cash or used as a deposit on a credit card sale agreement.
- Exclusions on departments, brands and products apply.
We currently accept the following tender types for Orders placed on our Website: Visa and Mastercard، MADA , & KNET cards, You can also use PayPal and Apple Pay to facilitate payment. A Bloomingdale’s gift card , store credit and Amber points can also be used to make online purchases.
Payment will be taken at the time you place your Order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline Orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.
PayPal Payments
As PayPal does not support KWD, all transactions completed through PayPal will be charged in USD. Due to this currency conversion, an additional charge will be added when completing your PayPal payment. Orders completed through PayPal will be redirected to a PayPal page.
Shipping and Delivery
To offer you the best of our collection, we source products from different locations. While we offer Same day and next day delivery for most of our products, the products we source from other locations will be delivered to you within 5 days. You will be able to see the estimated delivery timeline for every product when you’re adding it to cart, as well as before you checkout.
We often source your favorite products from different locations so to ensure that we get your items to you as quickly as possible, we sometimes have to split your order into 2 or more shipments. In these cases, we notify you that your order will be arriving in multiple shipments before you make a payment for the order.
You will be able to track these shipments separately through the “My Orders” section in your account, or by looking up your order number and email address if you’re a guest user.
Scheduled Time Slots
You can now schedule your delivery by picking a time slot most convenient for you at checkout. Scheduled time slots are subject to availability.
Split shipments
We often source your favourite products from different locations, so to ensure that we get your items to you as quickly as possible we sometimes have to split your Order into two or more shipments. In these cases, we notify you that your Order will be arriving in multiple shipments before you make a payment for the Order. You will be able to track these shipments separately through the “My Orders” section in your account, or by looking up your Order number and email address if you’re a guest user.
Manufacturing Defects
In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. Please call us on +96522252184 if you believe your product has a manufacturing defect.
Returns process
Items can be returned by arranging collection from your delivery address in Kuwait by either:
- Contacting us by calling customer care +96522252184; or
- Logging into the My Account/Order History section of the Website.
Refund Process
When you cancel or return items in your order, the refund is generally processed using the method you used to make payment. Cash payments for online orders are refunded as online store credit. Please note that we cannot refund items if they are returned after 30 days of purchase.
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your refund will be processed via the following methods:
• Cash on Delivery payments are refunded as store credit.
• Amber Points are refunded as Amber points
• If you chose to pay with multiple payment methods, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order: (i) The full store credit amount used will be credited back to your account (ii) The remaining amount will be refunded via your other payment method: Credit Card payments will be refunded to the Credit Card used to purchase your order, PayPal payments will be refunded to your PayPal account, and Amber Points will be refunded to your account, KNET amount is refunded as Gift card and Cash on Delivery payments will be refunded as store credit.
Shoes
Shoe returns will only be accepted if the shoes are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.
General Conditions Applicable to Returns
In order to qualify for a refund, the return must be initiated within 30 days of receipt of the Order. All items (including promotional or complimentary gift items accompanying the Order) must be returned to us:
- unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage;
- in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned; and
- accompanied by the original Order confirmation.
We don’t accept returns for beauty products (including skincare, haircare, make-up, perfume), lingerie, underwear, earrings or furniture, unless the product has been damaged during shipping and retains its original packaging.
We regret but we cannot offer returns on the following categories of products: products not purchased via the Website/Website Call Centre, products sold on other Al Tayer Group websites, sales from www.blomingdales.com or sales originated outside of the United Arab Emirates. Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.
Any Amber points accrued on a returned purchase will be debited from your Amber account. Points will accrue on replacement items where applicable. Please note that for system reasons, in order to receive online store credit, guest check out customers will need to create a Website Account and register their details with us. We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.
Ordinary Returns
We hope that you’ll love everything that you purchase from us, but if not, you can return your items within 30 days of making the purchase. Please note that these items are not refundable; cosmetics, jewelry, lingerie, swimwear and furniture are non-returnable items. However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged.
For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund.
For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 3 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online.
For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.
Please note that for credit card refunds, it may take up to 14 days for the refund process to be completed.
You may contact us at any time prior to your Order being marked as “Processed" on our online Order tracking system to cancel or change the Order. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.
Liability
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
Language
These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.
Illegality
If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.
Third Party Sites
Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Content
In addition to the Intellectual Property Rights mentioned below, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that the Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.
No Warranty
Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website. Your use of the Website is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.
Descriptions
At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colors and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
Product Liability
By placing an Order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).
Indemnity
You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.
Intellectual Property Rights
Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section above), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. No right, title or interest in any downloaded Content is transferred to you as a result of such downloading or copying.
No Agency
Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
Entire Agreement
You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.
Disputes and Governing Law
These Website Terms are governed by the federal laws of Kuwait
Assignment
We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the Al Tayer family.
User Generated Content
By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication, translation, editing, copying and distributing the information in any form or media. We shall be under no obligation (i) to maintain any information in confidence; (ii) to pay compensation for any information; or (iii) to respond to any comments or information. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us here.
You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by your or any third party.
Title to Goods
Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.
No Waiver
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Website Terms are cumulative and are not exclusive of any rights or remedies provided by law.