What are your trading hours?
The Dubai Mall, 10am - 7pm
360 Mall, 10am - 6pm
I’ve already placed an order for Kuwait, when will I receive it?
If I make an order now for Kuwait, when will it be processed?
Are you still accepting Cash On Delivery as a payment method in Kuwait?
Why are there changes to trading hours?
Are you still accepting exchanges and returns?
During this time items purchased online will be accepted via the online returns process only which also temporarily excludes returns to the At Your Service desk in store.
Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.
Do I need to wear a mask and gloves when I come in to store?
Are there any changes to in store Click & Collect orders?
What in-store services are impacted?
Please note the following services are still available and can be booked online:
Personal Shopping appointments
Click & Collect
Instead of coming to store, how else can I shop?
Virtual Personal Shopping appointments via Zoom calls
WhatsApp Shopline 0097142324570
And of course our website, bloomingdales.ae
Instead of coming in to store to pick up my Click & Collect order, can I have it delivered?
Can I pay using cash in-store?
I have an item to exchange or return but am not able to get to store within the returns period.
How are you managing the health and safety of your team members and customers?
We have upweighted and increased our in-store cleaning routines to make them even more rigorous and are focusing on personal hygiene protocols per all government authority guidelines.
We have also taken additional steps in some departments, with the temporary suspension of all Beauty Room and on-counter skin therapies and makeup application, lingerie fittings, food tastings and the use of BYO reusable coffee cups.