Help Center

How do I exchange an item?

For online purchases, you can only request a change in store, For UAE & Kuwait Only...

You can exchange an item that you’ve purchased from Bloomingdale’s within 30 days starting from the day you received your order. Please note that the item must be in its original packaging with tags attached and a proof of purchase is required to process the exchange. Please note that some items are not exchangeable, for instance; cosmetics, lingerie, swimwear and furniture are non-exchangeable items .

I’ve received wrong or damaged items

If you have received damaged items or the wrong items in your order, please contact us right away and we will resolve the issue within 24 hours.

What is your refund policy?

When you cancel or return items in your order, the refund is generally processed using the method you used to make payment Cash payments for online orders are refunded as gift card that you can use it in store or online . Please note that we cannot refund items if they are returned after 30 days of purchase.

How do I return an item?

We hope that you'll love everything that you purchase from us, but if not, you can return your items within 30 days of making the purchase. Please note that some items are not refundable; for instance, cosmetics, jewellery, lingerie, swimwear and furniture are non-returnable items. However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged....

UPDATE: In line with government guidelines, refunds, returns and exchanges are temporarily suspended in store. Please note this does not affect your statutory rights.

For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund.

For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 7days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.

Please note that for credit card refunds, it may take up to 30 days for the refund process to be completed.

Can I exchange a gift item?

If you have received an item from Bloomingdale’s as a gift and would like to exchange it, please bring the item in its original condition with the gift receipt to our store. While we do not allow gift returns, you may exchange the item for anything of equal value from store. Only available in UAE and Kuwait.