Returns and Exchanges
ARE YOU STILL ACCEPTING EXCHANGES AND RETURNS IN KUWAIT?
During this time items purchased online will be accepted via the online returns process only which also temporarily excludes returns to the At Your Service desk in store.
Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.
Can I exchange a gift item?
What is your refund policy?
I’ve received wrong or damaged items
How do I return an item?
UPDATE: In line with government guidelines, refunds, returns and exchanges are temporarily suspended in store. Please note this does not affect your statutory rights.
For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund.
For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 3 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.
Please note that for credit card refunds, it may take up to 14 days for the refund process to be completed.