Returns and Exchanges
How do I exchange an item?
You can exchange an item that you’ve purchased from Bloomingdale’s within 30 days starting from the day you received your order. Please note that the item must be in its original packaging with tags attached and a proof of purchase is required to process the exchange. Please note that some items are not exchangeable, for instance; cosmetics, lingerie, swimwear and furniture are non-exchangeable items .
I’ve received wrong or damaged items
What is your refund policy?
How do I return an item?
UPDATE: In line with government guidelines, refunds, returns and exchanges are temporarily suspended in store. Please note this does not affect your statutory rights.
For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund.
For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 7days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.
Please note that for credit card refunds, it may take up to 30 days for the refund process to be completed.