Terms and conditions

Manufacturing Defects

In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. Please call us on +96522252184 if you believe your product has a manufacturing defect.

Returns process

Items can be returned by arranging collection from your delivery address in Kuwait by either:...

Contacting us by calling customer care +96522252184; or
Logging into the My Account/Order History section of the Website.

Refund Process

When you cancel or return items in your order, the refund is generally processed using the method you used to make payment. Cash payments for online orders are refunded as online store credit. Please note that we cannot refund items if they are returned after 30 days of purchase....

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods:

•   Cash on Delivery payments are refunded as store credit.
•   Amber Points are refunded as Amber points
•   If you chose to pay with multiple payment methods, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order: (i) The full store credit amount used will be credited back to your account (ii) The remaining amount will be refunded via your other payment method: Credit Card payments will be refunded to the Credit Card used to purchase your order, PayPal payments will be refunded to your PayPal account, and Amber Points will be refunded to your account, KNET amount is refunded as Gift card and Cash on Delivery payments will be refunded as store credit.

Shoes

Shoe returns will only be accepted if the shoes are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

General Conditions Applicable to Returns

In order to qualify for a refund, the return must be initiated within 30 days of receipt of the Order. All items (including promotional or complimentary gift items accompanying the Order) must be returned to us:...

unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage;
in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned; and
accompanied by the original Order confirmation.

We don’t accept returns for beauty products (including skincare, haircare, make-up, perfume), lingerie, underwear, earrings or furniture, unless the product has been damaged during shipping and retains its original packaging.

We regret but we cannot offer returns on the following categories of products: products not purchased via the Website/Website Call Centre, products sold on other Al Tayer Group websites, sales from www.blomingdales.com or sales originated outside of the United Arab Emirates. Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.

Any Amber points accrued on a returned purchase will be debited from your Amber account. Points will accrue on replacement items where applicable. Please note that for system reasons, in order to receive online store credit, guest check out customers will need to create a Website Account and register their details with us. We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

Ordinary Returns

We hope that you’ll love everything that you purchase from us, but if not, you can return your items within 30 days of making the purchase. Please note that these items are not refundable; cosmetics, jewelry, lingerie, swimwear and furniture are non-returnable items. However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged....

For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund.

For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 3 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online.
For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.

Please note that for credit card refunds, it may take up to 14 days for the refund process to be completed.